Classroom Training, Duration
2 days
Purpose of Training
With this training, the employees who are in contact with the customer learn the customer-oriented behavior at every stage, meet the objections, answer the questions that challenge them, calm down the angry customers and learn how to cope with the stress caused by this situation.
After the training, customer satisfaction is increased and it is possible for the employees who are able to cope with the difficult customer more easily to use their time in more efficient areas.
Participant Profile
Usually suitable for employees with 1 to 3 years of work experience.