Classroom Training, Duration
2 days
Purpose of Training
In today's world, customer orientation has ceased to be a luxury; it has become a basic necessity. The understanding of the employees how to be customer-oriented meaning of their business practices and applications has become a necessity.
In addition to providing basic communication skills to the participants who are in contact with the customer, this training provides information about the subtleties of being customer-focused, how to communicate with the customer and how to manage the customer relationship. In this area, what can be done under its responsibility is treated with living examples. In this way, it is aimed to maximize customer satisfaction and increase the market share of the organization.
Participant profile
Assistant Specialists and generally new recruits and employees with first work experience.